Free Trial
Free Trial

Refund Policy — XtremeHDIPTV4K

Last Updated: No date requested

At XtremeHDIPTV4K, we want every customer to enjoy a smooth and reliable IPTV experience. This Refund Policy explains when refunds are available and under what conditions.

1. General Refund Policy

All IPTV subscriptions are non-refundable once they are activated and delivered to the customer.
Because IPTV is a digital service, once your line is created, we cannot reverse or deactivate the activation cost on our servers.

2. Refunds Are Only Possible If:

You may be eligible for a refund only in the following situations:

A. Service Not Activated

If your IPTV line has not yet been created, you may request a full refund.

B. Duplicate Payment

If you accidentally paid twice for the same order, we will refund the duplicate transaction.

C. Wrong Plan Purchased (Before Activation)

If you purchased the wrong subscription by mistake and you have not received activation yet, we can modify or refund your order.

3. Refunds Are NOT Provided For:

Refunds cannot be issued in the following situations:

  • Service already activated or delivered
  • Poor internet connection on the customer’s side
  • Issues caused by customer devices or apps
  • Channels temporarily down or changed
  • Customer changed their mind after activation
  • Customer not understanding how IPTV works
  • VPN usage causing service issues
  • Account banned due to sharing or misuse

Once activated, the IPTV service is considered fully delivered.

4. Free Trial Policy

We provide a Free Trial so customers can test:

  • Channel quality
  • Device compatibility
  • Internet performance

Because of this, refunds after activation are not possible.

5. Service Problems

If you experience issues with your service, our support team is available to help:

  • Troubleshooting
  • Device setup
  • Switching servers
  • Replacing line (if needed)

Support is always available before considering refund requests.

6. Chargebacks

Unauthorized chargebacks or disputes may result in:

  • Account termination
  • Service blacklist
  • Payment system restrictions

Please contact us first—we always help resolve any issue.

7. How to Request a Refund

To request a refund (if you qualify), contact us through the Contact Us page with:

  • Order number
  • Email used during purchase
  • Reason for your request

We typically respond within 24 hours.

8. Acceptance of This Policy

By purchasing a subscription from XtremeHDIPTV4K, you agree to this Refund Policy.